Last Updated: December 19th, 2025
Thank you for shopping with Spark + Spring®. We value craftsmanship, quality, and transparency. This Return & Refund Policy explains how returns, refunds, back-ordered items, and restocking fees are handled for purchases made through https://www.sparkandspring.ca.
1. Returns
You may request a return within 30 days of delivery, subject to the conditions outlined below.
To be eligible for a return:
- Items must be unused, unworn, unwashed, and in the same condition as received
- Items must be returned in their original packaging, with tags (if applicable)
- Proof of purchase is required
- Return requests must be approved prior to sending the item back
To initiate a return, contact us at:
📧 hey@sparkandspring.ca
Approved returns will receive return authorization instructions.
2. Refunds
Once a returned item is received and inspected:
- Approved refunds will be issued to the original payment method
- Refund processing may take 7–10 business days after inspection
- Original shipping and handling charges are non-refundable, unless the return is due to our error
3. Restocking Fees
Certain returns may be subject to a restocking fee, which will be deducted from your refund.
3.1 When Restocking Fees May Apply
A restocking fee may apply in cases including, but not limited to:
- Returns initiated for reasons other than damage or defect
- Returned items requiring inspection, repackaging, or handling beyond standard processing
- Orders returned due to customer preference, sizing issues, or change of mind
- Bulk or high-value item returns
3.2 Restocking Fee Amount
- Restocking fees may range from 10% to 25% of the item’s purchase price, depending on the nature and condition of the return
- Any applicable restocking fee will be communicated prior to refund processing
3.3 No Restocking Fees
Restocking fees will not apply if:
- The item is defective or damaged upon arrival
- The incorrect item was shipped by Spark + Spring®
4. Back-Ordered Items
Some products may be listed as Back-Ordered, meaning fulfillment will occur once inventory becomes available.
4.1 Back-Order Acknowledgement
By purchasing a back-ordered item, you acknowledge:
- Estimated ship dates are approximate and subject to change
- Delays may occur due to production or supply chain factors
4.2 Back-Order Refunds
- Customers may request a full refund for back-ordered items prior to shipment
- Once shipped, standard return and restocking fee policies apply
5. Final Sale & Non-Returnable Items
The following items are final sale and not eligible for return or refund unless defective:
- Items clearly marked Final Sale
- Customized or personalized products once production has begun
- Limited-edition or hand-finished items where noted at purchase
6. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect:
- Notify us within 7 days of delivery
- Include your order number and photos of the issue
We will review and offer a replacement, store credit, or full refund, including applicable shipping costs.
7. Return Shipping
- Customers are responsible for return shipping costs unless the return is due to our error
- We recommend using a trackable shipping service
- Spark + Spring® is not responsible for lost or damaged return shipments
8. Contact Information
For questions regarding returns, refunds, restocking fees, or back-orders, contact:
Spark + Spring®
📧 hey@sparkandspring.ca
This Return & Refund Policy forms part of Spark + Spring’s Terms & Conditions and applies to all purchases made through sparkandspring.ca.